Refund and Return Policy for Interior Design Services

Thank you for choosing Nathalia Interiors for your interior design needs. We strive to provide exceptional service and create spaces you love. Please review our refund and return policy for the following services which can be purchased online:

On-Site Design Consultation:

Due to the personalized nature of our On-Site Design Consultations, cancellations and requests for refunds must be made within 24 hours of scheduling the consultation.

If you cancel within the applicable 24 hours, you will receive a full refund. Cancellations made after this timeframe are non-refundable.

Rescheduling:

Rescheduling of a design consultation is permitted and does not constitute a cancellation. Please contact us as soon as possible to reschedule your appointment. While we will make every effort to accommodate your rescheduling request, availability may be limited.

Exception:

A full refund for a design consultation will be issued only if our team is unable to travel to the project site for measurements or is otherwise unable to provide a quote following the consultation. This is solely due to circumstances within our control.

 

All Other Services:

This refund and return policy pertains specifically to our On-Site Design Consultation service. All other terms and conditions regarding refunds, returns, and project cancellations for other services, including but not limited to, design development, project management, procurement, and installation, will be clearly outlined in your individual service contract. Please carefully review your contract before signing, as it will govern the specific terms of your project. We encourage you to discuss any questions or concerns you may have regarding the contract with us prior to commencement of services.

 

Contact Us:

If you have any questions regarding this refund and return policy, please do not hesitate to contact us at (346) 320-8642 or info@nathaliainteriors.com.